Get in Touch With Us
This page explains how to contact the Non Gamstop Casinos editorial team, what we can help with, and where to go when your question is really for a casino or a support charity. We publish research-based guides and reviews about casinos not on GamStop for readers in the UK. We are not a casino, and we do not run player accounts.
Disclosure: Non Gamstop Casinos may earn commission if you join a casino through links on this site. Commission does not decide how casinos are ranked or reviewed. It also has no effect on how we handle messages sent to us.
What we can help with
Write to us about anything to do with the content on ghmj.co.uk. The most useful messages fall into these groups:
- Corrections. If a bonus term, payment detail or licensing statement looks out of date, tell us. Casino terms change often, and reader reports help us spot it. Please say which page and which casino you mean, and include a screenshot or link to the casino's own terms if you can.
- Questions about our guides. Wagering requirements, withdrawal limits, identity checks, GBP accounts or currency conversion can be confusing. If an explanation is unclear, we would like to improve it.
- Topic suggestions. Tell us what you want researched, such as payment methods, software providers or sports betting rules.
- Business and editorial enquiries. Operators and partners can introduce themselves. Any enquiry is considered separately from our rankings.
What we cannot do
We do not hold your money, accounts or complaint records, so some things are outside our reach:
- We cannot release a withdrawal, reverse a bonus decision or reopen a closed account.
- We cannot act as a go-between in a dispute, and we cannot promise any outcome.
- We cannot give legal, financial or personal gambling advice.
- We cannot confirm the status of your own account. Only the casino can.
Casino problems: where to go first
If you have an issue with a casino, work through these steps in order:
- Contact the casino's customer support in writing, by live chat transcript or email, so you have a record.
- Keep your account details, transaction IDs, screenshots and the bonus terms that applied when you claimed.
- Use the casino's formal complaints procedure if support does not resolve it. Check its terms for any named dispute service.
- Check which licence the casino says it holds, and whether that regulator takes complaints from players.
Be aware that casinos outside GamStop usually hold overseas licences, such as Curaçao, rather than a UK Gambling Commission licence. That means UK-style protections and the UKGC's complaint route may not apply. You can read more in our guide to trusted non GamStop casinos for UK players.
Need support with gambling?
If gambling is causing you stress, debt or worry, please talk to someone. GamCare runs the National Gambling Helpline on 0808 8020 133, with online chat also available. If you have self-excluded through GAMSTOP, think carefully before joining a site that is not part of it. Deposit and loss limits, gambling blocking software and your bank's gambling block can help. Gambling should never be treated as a way to earn money or fix money problems.
You must be 18 or over to gamble. Because we are not a gambling operator, we cannot arrange limits or exclusions for you.
How to write to us
A clear message gets a quicker, more useful reply. Include:
- The page address or title you are writing about.
- What you think is wrong, and the evidence for it.
- The date you saw it, as casino terms are time-sensitive.
- Whether you want a reply. Please do not send passwords, full card numbers or identity documents.
We read each message and reply where one is needed. We can't promise a specific response time. If we make a correction, we update the page and its fact-check date. Details on our method are on our main casino comparison page.
Our promise on accuracy
We separate confirmed information, casino advertising and open questions. We have not tested casino services with our own money, and we describe our work as research and review. Where a casino's claims cannot be verified, we say so. If you believe we have got something wrong, please tell us.